Earlier this month, Fisher Unitech and Prism Engineering (now Fisher Unitech) each received recognition from Dassault Systèmes SOLIDWORKS Corp. for outstanding sales and support services. This is another example of how well aligned the companies were when Fisher Unitech acquired Prism Engineering in June of 2016.
The two SOLIDWORKS Elite Club awards were presented to Fisher Unitech at the SOLIDWORKS World 2017 conference held February 5-8 in Los Angeles, California. Fisher Unitech’s Subscription Manager, Chad Vannatta, and Director of Software Sales, Chris Tarka, accepted the awards on behalf of the company.
The awards recognize Fisher Unitech as one of the top SOLIDWORKS technology and services providers in North America. Membership in the SOLIDWORKS Elite Club signifies that Fisher Unitech exceeds the highest standards for customer retention, subscription support renewals, and software technical support.
“This is truly an accomplishment and not an easy task,” said Suzanne Wolgast, Director of Customer Experience at Fisher Unitech. “To receive the SOLIDWORKS Elite Club award a SOLIDWORKS technology and services provider needs to achieve a subscription service renewal rate of 95% accompanied by an initial attach rate of 95% for the entire year. I am proud that both Fisher Unitech and Prism Engineering each won the award and look forward to continuing our dedication to the best customer experience.”
Why Fisher Unitech
When asked what it is that makes Fisher Unitech stand out above other SOLIDWORKS technology providers, Esteban Gaytan, the Director of Technical Services at Fisher Unitech said, “We pride ourselves on how we support our customers. This is an example too of how Prism Engineering’s mission of ensuring high customer service standards continues now with Fisher Unitech.”
Fisher Unitech customers now have access to one of the largest technical support teams in its industry. “Each team member whether originally from Fisher Unitech or Prism Engineering brings deep expertise and a lot of passion that we all thrive on,” said Gaytan. “Not only are our customers getting software from us, but they are getting world class training and technical support to ensure they get the most value out of the technology.”
Facts about Fisher Unitech
- - Located in 22 states across the greater Midwest, Mid-Atlantic and New England
- - Supports over 15,000 customers
- - Trained 2,500 students last year, 50% online
- - Largest technical team of experts in both software and hardware: 66 experts with over 564 certifications and 578 years of experience combined
- - Average technical support call wait time: 1 minute 45 seconds
- - Customer satisfaction rating: 4.5 out of 5 stars
- - #1 seller of Stratasys 3D printers worldwide
- - 2,200 3D printers installed and supported
“Obtaining our goal to make SOLIDWORKS Elite Club has been years in the making,” said Chad Vannatta. “We have made subscription services a high priority and worked extremely hard to refine and enhance our process. We have invested in our dedicated Subscription team with SolidWorks training and sales training.”
Achieving SOLIDWORKS Elite Club reflects the hard work of not only Fisher Unitech’s Subscription, Technical Support and Sales teams to achieve this goal—it reflects the dedication to customer service by all employees.
“We are the largest SOLIDWORKS technology and services provider to ever make SOLIDWORKS Elite Club, which is something we can all be extremely proud of,” concluded Vannatta.
About the Author
Christa Prokos is a marketing manager at Fisher Unitech. She researches and writes about the latest business trends and technologies impacting manufacturers, including 3D printing, SOLIDWORKS 3D CAD design and product data management tools, product lifecycle management, virtual reality, and the Internet of Things. Christa has worked as a high tech marketing and communications professional since 2000. You can follow her on Twitter: @ChristaProkos.